Privacy Policy / Aviso de Privacidad
Last updated / Ultima actualizacion: February 12, 2026
EN: This policy describes how Bernardino, LLC collects, uses, stores, and discloses personal data when you visit or use reportes.bdino.app | captura.bdino.app .
ES: Esta politica describe como Bernardino, LLC recopila, usa, conserva y comparte datos personales cuando visitas o utilizas reportes.bdino.app | captura.bdino.app .
1) Information We Collect / Informacion que recopilamos
- Account data / Datos de cuenta: name, company, role, email, login identifiers.
- Transactional data / Datos transaccionales: subscription details, billing events, invoices, and payment status.
- Usage data / Datos de uso: IP address, browser/device info, pages/screens viewed, interactions, and timestamps.
- Support data / Datos de soporte: messages, attachments, and troubleshooting information you provide.
- Marketing data / Datos de marketing: email preferences, campaign interactions, and consent records.
2) How We Use Data / Como usamos la informacion
- Provide, operate, and improve the service / Prestar, operar y mejorar el servicio.
- Authenticate users, secure accounts, and detect abuse / Autenticar usuarios, proteger cuentas y detectar abuso.
- Process payments, billing, and accounting obligations / Procesar pagos, facturacion y obligaciones contables.
- Send product updates, support messages, and optional marketing communications / Enviar actualizaciones, soporte y comunicaciones promocionales opcionales.
- Comply with legal obligations and enforce our terms / Cumplir obligaciones legales y hacer valer nuestros terminos.
3) Cookies and Tracking / Cookies y tecnologias de seguimiento
EN: We use cookies and similar technologies for security, session management, analytics, and product performance.
ES: Usamos cookies y tecnologias similares para seguridad, gestion de sesion, analitica y rendimiento del producto.
4) Third-Party Processors / Encargados y proveedores externos
We may share data with trusted processors strictly to deliver the service:
- Analytics / Analitica: Posthog, Sentry
- Authentication / Autenticacion: Clerk
- Payments / Pagos: Stripe
- Email and CRM / Correo y CRM: Resend
5) International Transfers / Transferencias internacionales
EN: Your information may be processed in the United States, Mexico, and other countries where our providers operate, subject to contractual and organizational safeguards.
ES: Tu informacion puede tratarse en Estados Unidos, Mexico y otros paises donde operan nuestros proveedores, con salvaguardas contractuales y organizativas adecuadas.
6) Data Retention and Security / Conservacion y seguridad
EN: We retain personal data only as needed for service delivery, legal compliance, dispute resolution, and legitimate business needs. We apply reasonable administrative, technical, and physical safeguards.
ES: Conservamos los datos personales solo por el tiempo necesario para prestar el servicio, cumplir obligaciones legales, resolver disputas y atender necesidades legitimas del negocio. Aplicamos medidas razonables administrativas, tecnicas y fisicas.
7) Your Rights in the US and Mexico / Tus derechos en Estados Unidos y Mexico
- Mexico (ARCO): You may request access, rectification, cancellation, and opposition to the processing of your personal data (derechos ARCO), and you may revoke consent where applicable.
- United States: Depending on your state, you may have rights to know, access, correct, delete, and request portability of personal data, plus rights to opt out of certain data-sharing or targeted advertising practices.
- Non-discrimination / No discriminacion: We do not discriminate against users for exercising applicable privacy rights.
8) Contact / Contacto
Privacy email / Correo de privacidad: soporte@bdino.app